Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us ( S-shaped, Alte Heerstr. 8, 53757 Sankt Augustin, e-Mail: ) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you the purchase price we received from you (incl. shipping costs) without undue delay and at the latest within fourteen days from the day we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. In the case of a partial withdrawal, the delivery costs will not be refunded.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The promotional merchandise (free merchandise) is tied to the purchase of a specific product. Therefore, in case of return of the said item, the related additions must also be returned. Otherwise you will be charged for them.

Free goods and B-goods are sold under exclusion of any warranty and are excluded from exchange.

General notes:

Products must be returned unused and in its original condition, including packaging and price tag.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back).

RETURNS only to the following address:


Westerbergstraße 15a

D - 57482 Wenden


    Herewith I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

    Ordered on (*)/received on (*)

    Order number

    Name of the consumer(s)

    Address of the consumer(s)

    Signature of consumer(s) (only in case of paper communication)



    (*) Delete where not applicable.